FREQUENTLY ASKED QUESTIONS
PAYMENT
All prices quoted and sales transactions are in Australian Dollars.
We accept online payments via Paypal. Eftpos facilities are available for payment on pickup.
​
For customers wishing to pay via direct bank transfer the details are provided a checkout or please contact us for details.
DELIVERY COST
Based on Australia Post freight charges.
International shipping may vary. Please contact us for an accurate shipping cost
LOCAL PICKUP
A local pickup option is available for those within the Perth metropolitan area.
Contact Oils of Origin to determine a suitable time to collect your order.
DELIVERY TIME
Your order will be dispatched in the same day. We deliver via Australia Post to anywhere within Australia and international. Australia Post makes every effort to deliver within 7-8 business days within Australia. If you are not home when the product/s are delivered, Australia Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.
REFUNDS
If a product is damaged upon opening, please return the product for a replacement or refund.
​
If you change your mind after purchasing a product, you will be given a full refund if the product is returned within 10 days of purchase and the product hasn’t been opened.
​
If you are extremely unhappy with the product/s that you have purchased, please do contact us and tell us your thoughts. We operate in good faith and will do our best to ensure your complete satisfaction as customer service is always our number one priority. We can only improve on constructive feedback and appreciate your time in bringing matters to our attention.
​
Our 30 day Money Back Guarantee Period begins from the day that the products are delivered to your residence or signed for at your local post office, as per the parcel’s Australia Post Tracking ID.
Refunds will be made via a bank transfer.
CANCELLATIONS
Our order process is fast and generally if the order is generated on a Friday after 5pm (Perth Time) it will be sent on the Monday and therefore can be cancelled. Orders are dispatched on a daily basis from Monday to Friday. If you do have a change of mind please advise immediately prior to 2pm (Perth Time) before dispatch.
RETURNS
We will guide you via email or over the phone as to how to return your unwanted order through the mail if you need to do so. The cost of returning the package is the customer’s responsibility. We recommend returning your item using registered post with a tracking number as proof of initiating your return in case your item is lost in mail. We are not liable for items that are lost in transit without parcel tracking.
We strongly recommend that you register your parcel and retain the tracking number, as Oils of Origin is not liable for any returns that are lost in transit.
​
WHOLESALE
Please feel free to call us and discuss